Overview

As the Lead Product Manager in a fully remote, fast-growing tech startup, I was tasked with more than just product delivery. I played a key role in helping the company mature operationally. With a lean team and limited resources, I was proactively helping the company scale responsibly while improving cross-functional operations across departments. I addressed cross-functional gaps, built scalable systems, and introduced structure in areas where none previously existed.

The startup was at a turning point. With more clients and internal demands growing, it became clear that ad hoc practices were no longer sustainable. Delivery timelines slipped, team responsibilities overlapped, and the lack of visibility into capacity and workflow was affecting product quality and team morale.

I took a proactive, holistic approach. My focus was to build operational foundations that would support long-term growth without compromising speed. This included streamlining internal processes, enabling better team collaboration, and aligning work with measurable outcomes. I worked directly with product managers, engineers, designers, quality analysts, business stakeholders, and the leadership team to ensure alignment.

Core Focus Areas

1. Company-Wide Process Improvement

I led operational improvements across product, engineering, and QA. This involved conducting company-wide workshops to establish clear standards for collaboration, quality assurance, and delivery readiness. The result was a more predictable release cadence, better alignment between functions, and reduced friction during handoffs.

2. Resource Planning and Delivery Management

With no forecasting tools in place, I introduced systems to track team velocity, capacity, and workload distribution. I piloted and tested different approaches using Jira Advanced Roadmaps, Google Looker, and Google Suite to create better visibility for leadership. These systems allowed us to make informed tradeoffs and improve delivery confidence.

3. Cross-Functional Collaboration and ISO Compliance

I worked closely with other business units to improve internal documentation, audit readiness, and quality standards. My involvement supported the company’s efforts to maintain its ISO certifications, with a focus on continuous improvement and accountability in process management. I served as a bridge between product and non-technical teams to ensure business continuity and alignment.

4. Revenue Advocacy and Opportunity Sourcing

Working with senior leadership, I contributed to business development efforts by participating in scoping discussions, identifying opportunities for upselling, and aligning internal resources with client needs. My involvement in project definition and prioritization supported profitability and led to smoother project onboarding.

5. Client Relationship Management

Beyond internal operations, I played a key role in managing client relationships. I served as a primary point of contact for complex accounts, translating client needs into actionable roadmaps and ensuring we delivered on expectations. This strengthened client trust and helped maintain long-term engagements.

Outcome

This initiative helped the company move from reactive project delivery to a more proactive, structured approach across the board. By introducing scalable practices, fostering internal alignment, and advocating for operational clarity, I supported both the day-to-day execution and the long-term growth of the business.